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2026-05-29
The topic I’d like to explore today is big. It's about the growing tension…
The topic I’d like to explore today is big. It's about the growing tension between open competition and corporate/governmental internet control. And while I planned this topic before Meta announced it would start offering paid subscriptions for Facebook and Instagram, it couldn't be a better indicator of how places that once felt like the internet version of a town square have increasingly become extraction mechanisms for data and profit. Between enshittification, zero-click search, private equity, walled gardens, and the risks of building on rented land, it feels like the internet is increasingly optimized for the platforms rather than the people creating value on them. (If you are not familiar with any of these terms, happy to explain or provide links.) My question is, are you having conversations with your clients about these things? Are you changing your approach? Do you plan to make bigger shifts in the future? Or do you just feel overwhelmed (because that is a perfectly good answer too.) Curious to hear both the doom-and-gloom takes and the optimistic ones. (This tag means that i may publish this post on the website with names hidden for anonymity)
8 replies
I know we think we know what enshitification is but really we don't. I think we're entering the age of enshitification and new lows are going to be coming every day
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And that's my optimistic take :rolling_on_the_floor_laughing:
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I'm not having these conversations with clients but I am having them in my personal life. I don't think I have an illusion that my _paid ads agency_ is a part of the problem. I think there was once a healthier balance of community and corporate interests that have since tipped too far in one direction. It used to be that you could have a meaningful, personal experience on platforms like Facebook _and_ my clients could advertise without it feeling slimy Today, I feel like both those things are gone. There are still small community "town squares" out there but every time I find one, there's a nagging feeling that it's not going to last long before it too gets consumed
Heavy topic for a Friday afternoon, Chris Bolton :rolling_on_the_floor_laughing: I don’t talk with clients about it directly, but we do have conversations about the Internet/ad platforms not being what they use to be. It seems to mimic life – everything changes, some good, some not. I try to find and hold on to the good things as long as I can, but also roll with the change because it’s inevitable. More of my conversations about this are with my peers IRL. I’m dating myself here, but I remember going through junior high and the early years of high school without Internet or cell phones. I really can’t envision what my teen years would have looked like with access to that type of tech, but honestly I’m glad I didn’t have it.
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These are two hilarious terms to parse, but I think it's important not to equate Enshitification and AI Slop, because enshitification is the result of two sided marketplace squeezing both consumers and businesses for investor profit (which creates bad experiences for everyone except investors) and AI Slop is people trying desperately to game those systems with AI. In a way, AI Slop is the product of enshitification.
I think about it (and read Cory Doctorow books) but I don't talk with clients about it. Honestly, most clients are just trying to survive. I have had conversations with some content site owners about Google basically breaking the contract of “you write good content and we send you eyeballs”, but that's the extent of it.
Overwhelmed. Many things changing at the same time. It feels almost intentional. Right now focused on synthetic search (GEO/AEO) from a tactical perspective. The good news is that I have not seen (yet) any breaking change from what we usually do from a UX and SEO perspective.
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I hear you Cucumber Canyon Yeah, I mean, they could have taken all this powerful new tech and applied it to societal problems instead of creating new societal problems and billion dollar valuations (but maybe they did all that in the alternate timeline and we just got stuck in the one with supervillain billionaires.) I do think some of the changes just force us to do better work and showcase what is human about our organizations and clarify the value we offer. So it's not all doom and gloom. :joy: